Why Foodback?

Benefits with Foodback

More Repeat Business

Customers who are listened to are customers who return.

More New Business

The wisdom of crowds perfects your offering, spreading your name wider.

Give Them What They Want

Customers tell you what’s missing from the menu, creating unforeseen new revenue opportunities.

Cut Out The Waste

Discover which items or service features are unpopular and get rid of them.

Better Customer Insight

50% of Foodback respondents leave valuable demographic data.

Stop The Reputational Damage

Catch and fix customer criticism privately before they take it online.

Become Data-Driven with Foodback

Why trust your gut feeling when you make data-driven decisions? With Foodback we deliver quantitative, qualitatative data presented in a way you understand and can act on. All powered by our Foodback Loop. 

We Enable Transparency

Foodback enables transparent and data-driven decision-making, boosting your entire organisation.

Chefs

Instant feedback from  customers on new dishes, menus, portion sizes, food waste ++

Operations

Real time data on the performances of all venues in the portfolio + data on improvement projects

Management

Access to all aggregated data, to see the “big picture” and identify trends / valuable data foundations for strategic decisions

Waiters

Detailed and hands-on feedback on the service level of all aspects of the dining experience

Marketing

A new marketplace in which to promote campaigns, customer clubs etc.

Any Segment, Anytime, Anywhere

Foodback offers customer insight and analytics tailored to the kind of eating place you are.

QR for Pre-Paid

SUITABLE FOR:

      

Regardless of where you serve the meal, add a simple QR code to the table, packaging, receipt or similar. Once your guest have tried Foodback, they will try again.

Foodback Bill Folder

SUITABLE FOR:

  

If you’re running table service venues handing out the bill after the meal, the Foodback Bill Folder is your perfect companion. 90% of your customers will answer!

Integration with our API

SUITABLE FOR:

  

Integrate Foodback directly to your app, and get valuable feedback where ever the digital interaction happens.

Foodback vs. Online Review Apps

Yes, you can read what people say about you on public review apps and websites. But here’s why you get much more actionable, revenue-boosting insight when you use Foodback:

Credibility

Only people who have really been your customers can give feedback, so you can trust what they say.

The Full Picture

Online reviews are mainly from either very happy or very unhappy customers.

Customisation

You ask exactly the questions you want answered, in perfect harmony with your brand.

Honesty

Customers who complain through Foodback tell it how they see it. Negative online reviewers may have ulterior motives or, conversely, be too shy to criticise.

Continuous Improvement

You can closely monitor responses to changes in service and menu.

Stop the Rot

Foodback helps you catch unhappy customers internally before they complain about you externally.

Based on Research

With Foodback Intelligent Survey Engine, you always get a set of questions, taliored for your type of venue! Our unique survey engine is built in close collaboration with Kai Victor Hansen, a highly respected professor at the Norwegian School of Hotel Management. It makes sure each guest gets a quick and smooth user experience, while you get powerful insight with industry leading depth and detail.

Powerful Analytics

With Foodback, you’ll have more customer feedback than you have ever imagined! This is what the tech guys refer to as “Big Data”. To get the most out of this information, we have built a simple, yet powerful business intelligence tool. In here we give you both the high level overview, and precise recommendations on where you need to improve.