Benefits with Foodback
More Repeat Business
Customers who are listened to are customers who return.
More New Business
The wisdom of crowds perfects your offering, spreading your name wider.
Give Them What They Want
Customers tell you what’s missing from the menu, creating unforeseen new revenue opportunities.
Cut Out The Waste
Discover which items or service features are unpopular and get rid of them.
Better Customer Insight
50% of Foodback respondents leave valuable demographic data.
Stop The Reputational Damage
Catch and fix customer criticism privately before they take it online.
We Enable Transparency
Foodback enables transparent and data-driven decision-making, boosting your entire organisation.
Instant feedback from customers on new dishes, menus, portion sizes, food waste ++
Real time data on the performances of all venues in the portfolio + data on improvement projects
Access to all aggregated data, to see the “big picture” and identify trends / valuable data foundations for strategic decisions
Detailed and hands-on feedback on the service level of all aspects of the dining experience
A new marketplace in which to promote campaigns, customer clubs etc.
Any Segment, Anytime, Anywhere
Foodback offers customer insight and analytics tailored to the kind of eating place you are.
QR for Pre-Paid
Regardless of where you serve the meal, add a simple QR code to the table, packaging, receipt or similar. Once your guest have tried Foodback, they will try again.
Foodback Bill Folder
If you’re running table service venues handing out the bill after the meal, the Foodback Bill Folder is your perfect companion. 90% of your customers will answer!
Integration with our API
Integrate Foodback directly to your app, and get valuable feedback where ever the digital interaction happens.
Foodback vs. Online Review Apps
Yes, you can read what people say about you on public review apps and websites. But here’s why you get much more actionable, revenue-boosting insight when you use Foodback:
Only people who have really been your customers can give feedback, so you can trust what they say.
The Full Picture
Online reviews are mainly from either very happy or very unhappy customers.
You ask exactly the questions you want answered, in perfect harmony with your brand.
Customers who complain through Foodback tell it how they see it. Negative online reviewers may have ulterior motives or, conversely, be too shy to criticise.
You can closely monitor responses to changes in service and menu.
Stop the Rot
Foodback helps you catch unhappy customers internally before they complain about you externally.