Drive Up Revenue With Foodback’s Authentic Diner Feedback

More Repeat Business

Customers who are listened to are customers who return.

More New Business

The wisdom of crowds perfects your offering, spreading your name wider.

Give Them What They Want

Customers tell you what’s missing from the menu, creating unforeseen new revenue opportunities.

Cut Out The Waste

Discover which items or service features are unpopular and get rid of them.

Better Customer Insight

50% of Foodback respondents leave valuable demographic data.

Stop The Reputational Damage

Catch and fix customer criticism privately before they take it online.

Some of Our Clients

We're Experts on Feedback About Food

We deliver an all-inclusive solution for feedback about food, tailored for your business.

 

In House

The original Foodback, which gives  mobile payment, deep insight and an industry leading response rate of 90%.

Take Away

Are your guests taking the food home or to work? No worries, we have a great solution for this as well.

Breakfast

Hotel breakfasts are more important for business than ever before! We'll tell you what your guests think.

Canteens

Canteens serve a guest over 100 meals every year. We give you detailed feedback about your canteen's quality.

Café / Diner

Serving pre-paid food and drinks under your own roof? We make sure guests can leave valuable feedback!

Food Courts

Where food genres blend perfectly via shared tables. One Foodback QR Code brings them all together.

What Our Clients Say About Foodback

Data Driven Innovation

Foodback is a very dynamic and inspiring company to collaborate with. It makes us much more agile in how we deliver innovation and customer experience in the food domain. Becoming customer data-driven is pointing the way for us to design the services of tomorrow.

Christian Dahl,
Digital Business Developer

Powerful Dashboards

There is no doubt that Foodback delivers a significant amount of feedback! With the support of great dashboards, it puts staff on board and management on land in a good position to develop our concepts, and deliver great guest experiences every day.

Magne Jacobsen
VP Hotel Operations, Hurtigruten

Positive Motivation for Our Employees

Foodback enables us to benchmark our restaurants as well as monitor daily responses in each location – and the guest has a channel to reach out to us with comments at all times. I have seen Foodback positively motivate our employees to achieve improved scores.

Jon Eldon,
Operations Director Norway

Simple, but Powerful!

The digital bill folder offers a quick and easy user experience, and deep insight into all important aspects of the meal experiences we deliver through our historical, high-quality restaurants.

Nils Henrik Geitle,
CEO, De Historiske Hotel- og Spisesteder

Great for Marketing!

We’re overwhelmed with how much value Foodback brings to the Sabi restaurant chain. For the first time we have a tool that can give us the daily pulse of all our restaurants!

Kenneth Storesund,
Development Manager, Sabi Sushi

Instant & Detailed Feedback

We find the majority of our guests are more than happy to answer the questions, giving an invaluable daily overview of our performance.

Nicolas Maffini,
Food & Beverage Manager, Sola Stand Hotel

Foodback at a Glance

Feedback on Any Device

Either you use the Foodback Bill Folder for In House, or a QR based solution elsewhere. We secure fresh and high quality feedback that you can act on!

Intelligent Survey Engine

Made in collaboration with PhD Professors to ensure detailed feedback unlike any other solution, while still keeping it fast and super simple for the guests to answer.

Mobile Payment

With Foodback In House, you can finally leave the payment to the guests, and they will handle it all by themselves. The best part, you get high quality feedback at the same time.

 

Analytics for Busy Restaurants

One thing is gathering restaurant big data, another is to analyze and present it in a user friendly way. Our analytics core principle is power by simplicity. Any user should be able to find the answers needed in a matter of seconds!

Built for Enterprises

Either you’re a small chain of 5 restaurants or a multi national chain of 500, we have you covered!

  • Goals & Benchmarking
  • Groups
  • Powerful Config & Access Control

Interesting, I want to know more...

 

Features That Give You a Competitive Advantage!

Intelligent Survey Engine

We deliver high response rates combined with deep insight 40+ aspects of the meal experience.

Mobile Payment

Let the guests handle payment and splitting the bill themselves. The tip is always kept separate!

s

Live Notifications

Get notified the second something happens, so you can correct, adjust and keep your customers happy.

E-mail Collection

On average, 27% leave their e-mail, which is great for marketing campaigns and expanding your customer clubs.
v

Comments

On average, 31% write comments, which often proves to be actionable information.

Compare Restaurants

Compare and analyze restaurants against each other, to better understand how they perform.

Digital Advertisement

With Foodback, you can show a digital advertisement to every single guest. And you can swap it in seconds!

Brand Your Foodback

Make sure your Foodback is an integrated part of your customer experience.

Limit Social Media Negativity

Unhappy customers who use Foodback will not have the same urge to talk you down online.