Food for Thought

When Karen first heard the words “customer feedback solution,” she reacted the way she reacts to somebody applauding when an airplane lands: with a mix of deep suspicion and visible disdain.

Ever wonder what your customers truly think about their experiences at your venue, stadium, event or product? More importantly, ever wish you knew exactly what they were thinking in the moment, right when you could actually do something about it?

There’s a famous scene in  Moneyball, one of my all-time favorite movies, that perfectly illustrates the age-old battle between tradition and innovation. The fight between the old school and the new. Don’t be the old scouts in that room…