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Foodback hires Customer Experience Director
We just hired customer experience genius Merete Medle as our Customer Experience Director.
Merete will be in charge of the company’s customer experience, starting with building the area of Customer Success, to ensure new customers a seamless welcome in addition to managing the best possible experience for the existing customer portfolio.
Merete has over 15 years of experience working within improvement of routines, processes and customer journeys from several key roles within Customer Support, Customer Relations and Customer Success. She has broad experience working with insight, and for the past three years she has owned and managed the customer experience in the mobile company Ice, where she has worked on operational improvement of the customer journey based on insight.
She has thereby played a central role in making Ice’s mindset more customer centric. In addition to her experience from telecom, Merete has several years behind her in the security industry and in the service industry, primarily hotels and restaurants.
"I am extremely excited to join the Foodback family! The team has a product and a concept that I strongly believe in, and their strategy is ambitious – which I love! I am also very much looking forward to returning to the F&B industry again. It is an industry that has taught me many principles and values I have carried with me throughout my entire career, and I look forward to using everything I have learned while away from the industry to help the industry create fantastic customer experiences!"
Merete Medle | New Customer Experience Director at Foodback
Foodback CEO Martin Jørgensen says; «We very much look forward to welcoming Merete as our new colleague. Her background, experience with customer centricity and strength within customer experience is an optimal match for the internationalization of Foodback and she will be essential in building our global customer platform.
Merete will start her new role from 1st of June and will be reporting to the company’s CEO, Martin Jørgensen.
Want to join the Foodback Team?
Want to join the Foodback Team?
Foodback hires Customer Experience Director
We just hired customer experience genius Merete Medle as our Customer Experience Director.