Voice of the Customer – Transform Insights into Action

Let’s be totally honest here. Collecting feedback is the easy part.

There, i said it.

It’s like going to the gym once and expecting abs (guilty). Or buying a cookbook and assuming dinner will make itself (I wish).

Understanding your customers? Essential. But it’s only the first step.

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Voice of the Customer – Drive Engagement and Loyalty

Buzzwords are fun.
Synergize. Leverage. Move the needle.

But Voice of the Customer is more than just a buzzword. It’s a a way of approaching how you do things. A powerful approach that you can use to capture customer expectations, preferences, and sentiments, and directly shape how you engage and foster loyalty with your audience.

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Karen Was So Not Into This – Until She Was

When Karen first heard the words “customer feedback solution,” she reacted the way she reacts to somebody applauding when an airplane lands: with a mix of deep suspicion and visible disdain.

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Food for Thought

Check out our latest blog posts!

Foodback continues North America expansion

Foodback continues North America expansion

Oct 4, 2023

Norwegian SaaS firm Foodback expands its innovative guest feedback solutions in North America, anticipating substantial growth in 2024. Recognized for streamlining feedback and enhancing guest satisfaction, it’s poised to empower hospitality businesses in an evolving market.

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Foodback hires Head of Marketing

Foodback hires Head of Marketing

Jun 20, 2021

Kristyn will play an important role in bringing Foodback to the global market, managing all of Foodback’s digital marketing strategy and operations. She will be responsible for crafting Foodback’s global brand and ultimately, building a strong marketing team.

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