Foodback launches single Covid-19 check-in menu and feedback QR code for restaurant trade

• perform coronavirus check-in

• read, and order from, the menu

• rate their meal

 

Restaurant customers can now make a Covid-19 check-in, read menus, order meals and give feedback all through one QR scan with their mobile phones, thanks to digital diner interaction provider Foodback.

Many countries currently require diners to register upon arrival at a restaurant or hotel for coronavirus tracing. The quickest way is for customers to scan a QR code on their mobile.

Restaurants and hotel are also increasingly using QR codes for a range of other customer interactions. But until now they have needed to provide one QR code for Covid-19 check-in and at least one more QR code for the other digital services. The brand new Foodback Portal combines all these interactions through a single QR scan that generates a landing page on the customer’s phone.

Foodback Portal is fully customisable. Restaurants can display menus directly or create a seamless link to any self-service ordering app or website they already use. Other useful links can also be connected, such as a description of the restaurant or links to taxi services.

When the meal finishes, the same landing page lets diners rate and comment on their experience, creating valuable direct feedback for the restaurant. In addition to normal questions about quality of food and service, Foodback now also includes optional questions about how well the restaurant followed Covid-19 hygiene measures.

Foodback is a rapidly growing scale-up in the food tech sector. Our goal is to unlock insight and identify hidden business opportunities for our customers. Today, we provide a world-leading feedback solution for the food and beverage industry, working continuously to innovate and improve.