Voice of the Customer – Transform Insights into Action

Voice of The Customer – Transform Insights into Action Andreas Breimyr Global Growth Strategist Let’s be totally honest here. Collecting feedback is the easy part. There, i said it. It’s like going to the gym once and expecting abs (guilty). Or buying a cookbook...

Voice of the Customer – Drive Engagement and Loyalty

Voice of The Customer – Drive Engagement and Loyalty  Andreas Breimyr Global Growth Strategist Buzzwords are fun. Synergize. Leverage. Move the needle. But Voice of the Customer is more than just a buzzword. It’s a a way of approaching how you do things. A...

Karen Was So Not Into This – Until She Was

Karen Was So Not Into This – Untill She Was Stian Løkling Pedersen CEO & Founder You remember Karen right? Wife of Ken. Toughest of critics. Avid Yelper. That’s the one. Blonde bob. You remember. But Karen is also passionate, detail-oriented, and well...

Don’t Be The Old Scout In The Room: Be Billy Beane

Don’t Be The Old Scouts in The Room: Be Billy Beane Stian Løkling Pedersen CEO & Founder There’s a famous scene in Moneyball, one of my all-time favorite movies, that perfectly illustrates the age-old battle between tradition and innovation. The fight...

Reviews vs. Feedback: Fixing the Broken System

Reviews vs Feedback: Fixing the Broken System Stian Løkling Pedersen CEO & Founder Reviews – A Necessary Evil? There’s a common belief in the hospitality industry: online reviews are king. They shape reputations, influence bookings, and can make or break...

The Life of Karen: A Tale of Two Nights

The Life of Karen: A Tale of Two Nights Stian Løkling Pedersen CEO & Founder It’s 6:47 PM on a Friday, the dinner rush is in full swing, and Michael, the restaurant manager, feels like he’s juggling flaming swords while riding a unicycle. A table in the corner is...

The Life of Karen: Date Night

The Life of Karen: Date Night Stian Løkling Pedersen CEO & Founder Karen steps out of the car and struts towards the restaurant. Click-click. Click-clack. The sound of her heels reverberates through the car park with a menace that seems to grow step by step....

NEWSFLASH: AI Will Not Save You

NEWSFLASH: AI Will Not Save YOU Thomas Løkling Pedersen COO & Founder If you have been anywhere near the business world or tiptoed even one millimeter into the LinkedIn jungle lately, you have heard and seen it a thousand times: “You need to adopt AI or be left...